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Ticket: 1407167902– User: JohnFong – ID: 011.000.000.015 – Password reset email not received for BTEC Wallet

New

Jose Genovese <jose.genovese@booster.eco>

From

Jose Genovese <jose.genovese@booster.eco>

Received

July 30, 2026 at 4:02 PM

Status

New

Source

Outlook

Outlook Message ID

AAMkADZmYWZmMDI4LWNjZGQtNGE0OC04MzUzLWU4NjE3OTRiMTAyZABGAAAAAAAaZwsqkIRBTKN_yUpq0-ykBwCTD6QHFFH1T7UILUFHLA07AAAAAAEMAACTD6QHFFH1T7UILUFHLA07AAJ6Y8nEAAA=

Email Body

Hi Team, Please check the following case: * Username: JohnFong * ID: 011.000.000.015 * Ticket Number: 1407167902 * Issue Summary: The user reported being unable to log into his BTEC Wallet because he is not receiving the password re