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Ticket: 1787524703 – User: harveytilton – ID: 001.000.000.019 – Discrepancy in BTEC token balance after updating wallet address
NewJose Genovese <jose.genovese@booster.eco>
From
Jose Genovese <jose.genovese@booster.eco>
Received
August 10, 2026 at 7:48 PM
Status
New
Source
Outlook
Outlook Message ID
AAMkADZmYWZmMDI4LWNjZGQtNGE0OC04MzUzLWU4NjE3OTRiMTAyZABGAAAAAAAaZwsqkIRBTKN_yUpq0-ykBwCTD6QHFFH1T7UILUFHLA07AAAAAAEMAACTD6QHFFH1T7UILUFHLA07AAKAXRDRAAA=
Email Body
Hi Team,
Please check the following case:
Username: harveytilton
ID: 001.000.000.019
Ticket Number: 1787524703
Issue Summary: The user updated his wallet address today and noticed a significant decrease in his BTEC token balance display. Before the u