Today
Command Center
Back to Inbox
Ticket: 2034330491– User: mayermaywr – ID: 001.000.007.045 – BTEC tokens purchased on 07/27 not reflecting on Web3 side for staking
NewJose Genovese <jose.genovese@booster.eco>
From
Jose Genovese <jose.genovese@booster.eco>
Received
August 11, 2026 at 6:16 PM
Status
New
Source
Outlook
Outlook Message ID
AAMkADZmYWZmMDI4LWNjZGQtNGE0OC04MzUzLWU4NjE3OTRiMTAyZABGAAAAAAAaZwsqkIRBTKN_yUpq0-ykBwCTD6QHFFH1T7UILUFHLA07AAAAAAEMAACTD6QHFFH1T7UILUFHLA07AAKCDX9ZAAA=
Email Body
Hi Team,
Please check the following case:
Username: mayermaywr
ID: 001.000.007.045
Ticket Number: 2034330491
Issue Summary: The user purchased BTEC tokens on July 27, 2026, but the tokens are not reflecting on the Web3 side of their account. As a res