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Ticket: 529096401– User: NealSalvino – ID: 001.000.000.712 – Active Booster AI Companion Pro subscription shows "Access Denied" error

New

Jose Genovese <jose.genovese@booster.eco>

From

Jose Genovese <jose.genovese@booster.eco>

Received

August 12, 2026 at 7:10 PM

Status

New

Source

Outlook

Outlook Message ID

AAMkADZmYWZmMDI4LWNjZGQtNGE0OC04MzUzLWU4NjE3OTRiMTAyZABGAAAAAAAaZwsqkIRBTKN_yUpq0-ykBwCTD6QHFFH1T7UILUFHLA07AAAAAAEMAACTD6QHFFH1T7UILUFHLA07AAKDEY38AAA=

Email Body

Hi Team, Please check the following case: Username: NealSalvino ID: 001.000.000.712 Ticket Number: 529096401 Issue Summary: The user has an active "Booster AI Companion Pro" subscription but receives an "Access Denied" error screen when navigating to