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Ticket#2026651057 - username: fatousarr225 - ID: 001.000.006.053 - Staking Review & Pending Rewards Assistance
NewCaroline Alcantara <caroline.alcantara@booster.eco>
From
Caroline Alcantara <caroline.alcantara@booster.eco>
Received
September 2, 2026 at 4:38 PM
Status
New
Source
Outlook
Outlook Message ID
AAMkADZmYWZmMDI4LWNjZGQtNGE0OC04MzUzLWU4NjE3OTRiMTAyZABGAAAAAAAaZwsqkIRBTKN_yUpq0-ykBwCTD6QHFFH1T7UILUFHLA07AAAAAAEMAACTD6QHFFH1T7UILUFHLA07AAKP76mgAAA=
Email Body
Hi team,
A user requested assistance regarding two active stakes, stating they mistook the staking amount and did not leave a 10 BTEC buffer for transaction fees, resulting in unpaid/unclaimed pending rewards.
User Details & Screenshot Observations: