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Ticket: 277984386 – User: ayshajawneh – ID: 001.000.004.817 – Escalation for BTEC token dashboard display errors and staking migration status discrepancies

New

Jose Genovese <jose.genovese@booster.eco>

From

Jose Genovese <jose.genovese@booster.eco>

Received

September 7, 2026 at 4:26 PM

Status

New

Source

Outlook

Outlook Message ID

AAMkADZmYWZmMDI4LWNjZGQtNGE0OC04MzUzLWU4NjE3OTRiMTAyZABGAAAAAAAaZwsqkIRBTKN_yUpq0-ykBwCTD6QHFFH1T7UILUFHLA07AAAAAAEMAACTD6QHFFH1T7UILUFHLA07AAKTLUoIAAA=

Email Body

Hi Team, Please check the following case: Username: ayshajawneh ID: 001.000.004.817 Ticket Number: 277984386 Issue Summary: The user reports multiple visual and tracking discrepancies between the mobile app and the back office. Specifically, the mobi