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Ticket: 228986643 – User: ClayH – ID: 001.000.001.590 – Discrepancy between main portal balance (300k BTEC) and Web3 portal display (0 BTEC)
NewJose Genovese <jose.genovese@booster.eco>
From
Jose Genovese <jose.genovese@booster.eco>
Received
September 15, 2026 at 3:44 PM
Status
New
Source
Outlook
Outlook Message ID
AAMkADZmYWZmMDI4LWNjZGQtNGE0OC04MzUzLWU4NjE3OTRiMTAyZABGAAAAAAAaZwsqkIRBTKN_yUpq0-ykBwCTD6QHFFH1T7UILUFHLA07AAAAAAEMAACTD6QHFFH1T7UILUFHLA07AAKYEXGUAAA=
Email Body
Hi Team,
Please check the following case:
Username: ClayH
ID: 001.000.001.590
Ticket Number: 228986643
Issue Summary: The user reports that their main Booster dashboard shows a balance of 300,000 staked BTEC tokens, but the Web3 login portal displays