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Ticket: 1545615082 – User: Lael – ID: 001.000.001.767 – BTEC token balance showing 0 and unable to stake $7k purchase

New

Jose Genovese <jose.genovese@booster.eco>

From

Jose Genovese <jose.genovese@booster.eco>

Received

September 23, 2026 at 2:58 PM

Status

New

Source

Outlook

Outlook Message ID

AAMkADZmYWZmMDI4LWNjZGQtNGE0OC04MzUzLWU4NjE3OTRiMTAyZABGAAAAAAAaZwsqkIRBTKN_yUpq0-ykBwCTD6QHFFH1T7UILUFHLA07AAAAAAEMAACTD6QHFFH1T7UILUFHLA07AAKeLC17AAA=

Email Body

Hi Team, Please check the following case: Username: Lael ID: 001.000.001.767 Ticket Number: 1545615082 Issue Summary: The user purchased $7,000 worth of tokens between August and October 2026, but their wallet is currently showing 0 available tokens.