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Ticket: 918315644 – User: NealSalvino – ID: 001.000.000.712 – AI Companion and assistants showing "Failed to get aXI session" error on laptop and phone.

New

Jose Genovese <jose.genovese@booster.eco>

From

Jose Genovese <jose.genovese@booster.eco>

Received

September 24, 2026 at 5:43 PM

Status

New

Source

Outlook

Outlook Message ID

AAMkADZmYWZmMDI4LWNjZGQtNGE0OC04MzUzLWU4NjE3OTRiMTAyZABGAAAAAAAaZwsqkIRBTKN_yUpq0-ykBwCTD6QHFFH1T7UILUFHLA07AAAAAAEMAACTD6QHFFH1T7UILUFHLA07AAKe7QJaAAA=

Email Body

Hi Team, Please check the following case: Username: NealSalvino ID: 001.000.000.712 Ticket Number: 918315644 Issue Summary: The user is unable to access or use their AI Companion and assistants. They are receiving an error message stating "Failed to