Today
Command Center
Back to Inbox
Ticket: 853266031 – User: RSMC – ID: 001.000.001.711 – Unable to stake remaining BTEC tokens due to insufficient balance error after wallet update
NewJose Genovese <jose.genovese@booster.eco>
From
Jose Genovese <jose.genovese@booster.eco>
Received
September 29, 2026 at 3:47 PM
Status
New
Source
Outlook
Outlook Message ID
AAMkADZmYWZmMDI4LWNjZGQtNGE0OC04MzUzLWU4NjE3OTRiMTAyZABGAAAAAAAaZwsqkIRBTKN_yUpq0-ykBwCTD6QHFFH1T7UILUFHLA07AAAAAAEMAACTD6QHFFH1T7UILUFHLA07AAKiP-x8AAA=
Email Body
Hi Team,
Please check the following case:
* Username: RSMC
* ID: 001.000.001.711
* Ticket Number: 853266031
* Issue Summary: The user updated their wallet per system requirements but now sees a zero balance instead of their existing