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Ticket: 1421252242 – User: DrNicole – ID: 001.000.000.708 – Zero balance and inability to stake BTEC tokens after wallet update
NewJose Genovese <jose.genovese@booster.eco>
From
Jose Genovese <jose.genovese@booster.eco>
Received
September 29, 2026 at 4:10 PM
Status
New
Source
Outlook
Outlook Message ID
AAMkADZmYWZmMDI4LWNjZGQtNGE0OC04MzUzLWU4NjE3OTRiMTAyZABGAAAAAAAaZwsqkIRBTKN_yUpq0-ykBwCTD6QHFFH1T7UILUFHLA07AAAAAAEMAACTD6QHFFH1T7UILUFHLA07AAKiP-x9AAA=
Email Body
Hi Team,
Please check the following case:
* Username: DrNicole
* ID: 001.000.000.708
* Ticket Number: 1421252242
* Issue Summary: The user updated their wallet per system requirements and connected a new wallet, but the system displ