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Ticket: 868290882 – User: fergusta – ID: 001.000.003.332 – Zero balance and insufficient funds error on staking after migration period
NewJose Genovese <jose.genovese@booster.eco>
From
Jose Genovese <jose.genovese@booster.eco>
Received
September 29, 2026 at 4:38 PM
Status
New
Source
Outlook
Outlook Message ID
AAMkADZmYWZmMDI4LWNjZGQtNGE0OC04MzUzLWU4NjE3OTRiMTAyZABGAAAAAAAaZwsqkIRBTKN_yUpq0-ykBwCTD6QHFFH1T7UILUFHLA07AAAAAAEMAACTD6QHFFH1T7UILUFHLA07AAKiP-yDAAA=
Email Body
Hi Team,
Please check the following case:
* Username: fergusta
* ID: 001.000.003.332
* Ticket Number: 868290882
* Issue Summary: The user's wallet migration process has exceeded the expected 2-business-day timeframe. Their active Sm