Today
Command Center
Back to Inbox
ticket#501889963 - username: boosterworld - ID: 001.000.000.049 - Staking Error "Insufficient BTEC Balance"
NewCaroline Alcantara <caroline.alcantara@booster.eco>
From
Caroline Alcantara <caroline.alcantara@booster.eco>
Received
October 1, 2026 at 3:22 PM
Status
New
Source
Outlook
Outlook Message ID
AAMkADZmYWZmMDI4LWNjZGQtNGE0OC04MzUzLWU4NjE3OTRiMTAyZABGAAAAAAAaZwsqkIRBTKN_yUpq0-ykBwCTD6QHFFH1T7UILUFHLA07AAAAAAEMAACTD6QHFFH1T7UILUFHLA07AAKkHT3RAAA=
Email Body
Hi Team,
Please review and assist with a wallet synchronization error for user Ferdinand:
* Issue Description: The user upgraded their Smart Wallet in September 2026, but when attempting to stake 25,000 BTEC tokens for 12 months, the platform disp