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ticket#1968539996 - username: paulmonie - ID: 001.000.006.130 - Wallet Syncing Issue
NewJose Genovese <jose.genovese@booster.eco>
From
Jose Genovese <jose.genovese@booster.eco>
Received
October 1, 2026 at 3:28 PM
Status
New
Source
Outlook
Outlook Message ID
AAMkADZmYWZmMDI4LWNjZGQtNGE0OC04MzUzLWU4NjE3OTRiMTAyZABGAAAAAAAaZwsqkIRBTKN_yUpq0-ykBwCTD6QHFFH1T7UILUFHLA07AAAAAAEMAACTD6QHFFH1T7UILUFHLA07AAKkHT3UAAA=
Email Body
Hi Team,
Please assist with a user experiencing a balance display/staking error:
* Issue: The user updated their Smart Wallet address, but when clicking to stake, the platform returns an "insufficient BTEC" error despite having enough tokens.
*