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ticket#1597579309 - username: aubsal - ID: 044.000.000.059 - Gift Card Investigation Request - Unused Gift Cards Marked Redeemed & Missing Tesco Gift Card
NewCaroline Alcantara <caroline.alcantara@booster.eco>
From
Caroline Alcantara <caroline.alcantara@booster.eco>
Received
October 5, 2026 at 5:29 PM
Status
New
Source
Outlook
Outlook Message ID
AAMkADZmYWZmMDI4LWNjZGQtNGE0OC04MzUzLWU4NjE3OTRiMTAyZABGAAAAAAAaZwsqkIRBTKN_yUpq0-ykBwCTD6QHFFH1T7UILUFHLA07AAAAAAEMAACTD6QHFFH1T7UILUFHLA07AAKldkLAAAA=
Email Body
Hi Team,
Kindly assist with investigating the following user issue regarding Gift Card transactions:
* Issue 1 (Unused/Redeemed Status): The user reported that their purchased eGift cards appear as redeemed, although they state they have not used