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KYC Upload Buttons Disappear and Back-Office Exemption Fails – Ticket 990340898
NewBric Zaldivar <bric.zaldivar@booster.eco>
From
Bric Zaldivar <bric.zaldivar@booster.eco>
Received
October 5, 2026 at 11:11 PM
Status
New
Source
Outlook
Outlook Message ID
AAMkADZmYWZmMDI4LWNjZGQtNGE0OC04MzUzLWU4NjE3OTRiMTAyZABGAAAAAAAaZwsqkIRBTKN_yUpq0-ykBwCTD6QHFFH1T7UILUFHLA07AAAAAAEMAACTD6QHFFH1T7UILUFHLA07AAKldkLOAAA=
Email Body
Hi Team,
Please see the case below:
Username: seven
Member ID: 061.000.000.216
Support Ticket: 990340898
Issue:
The member is unable to complete payout eligibility after uploading a passport for identity verification. Plaid was not used because the