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RE: Request for Guidance – Unified Customer Service Communication Platform and Automated Integration
NewQAG <qag@sunsoftny.com>
From
QAG <qag@sunsoftny.com>
Received
October 22, 2026 at 2:53 PM
Status
New
Source
Outlook
Outlook Message ID
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Email Body
Hello Raul,
Thank you for sharing your requirements.
We have configured the Twilio WhatsApp Sandbox callbacks for staging. To enable production WhatsApp and US SMS messaging, please complete the following registrations.
1. WhatsApp producti